Shipping policy
For customer care, please email us at care@veronea.com, and we’ll get back to you as soon as we can, normally within one day.
SHOPPING INFORMATION
We ship worldwide. All orders are shipped from our warehouse in Shenzhen, China. Shipping cost is calculated at checkout based on total order spend. Please enter your shipping address correctly, as we cannot be held responsible for any undelivered parcels due to incorrect information provided to us. We are unable to redirect orders once they have been dispatched.
SHIPPING COST
- Free delivery: For orders over $80 USD
- Standard tracked delivery: $25 USD per order
We ship all orders within 24 hours, Monday to Friday.
Most orders are currently shipped via Yanwen or YunExpress. The local postal operator handles the delivery once the parcel reaches the destination country. (7-21 working days).
Veronea is committed to reducing its impact on the environment. We use minimal, recycled packaging materials to pack your orders.
If you want your order to arrive sooner, please email us at care@veronea.com.
TRACKING
A shipping notification email is sent out once the parcel has been dispatched. Through the link provided in the notification, you can follow your order during transit. If you need help tracking your order, please email care@veronea.com.
CANCEL ORDERS
If you want to cancel your order, please contact us as soon as possible (within 24 hours) via email, and we will do our best to complete your request.
Please note, if your order has already been processed at the warehouse, we unfortunately cannot stop the shipment. However, you are more than welcome to return your order once received. Please find more information regarding our Refund Policy.
TAXES AND DUTIES
All customs duties and tariffs charged by local customs office are at buyer's cost. Some orders may incur a customs or import duty charge. Veronea does not have any control over these charges or is unable to advise what they will be, as it is based on your own country's regulations and compliances. For further information, please contact your local customs office.
INCORRECT ADDRESS
As there is a small window between when you place your order and our warehouse team picking and packing it, we are often unable to change an address once the order has been placed. If you have entered the wrong address, please contact us immediately at care@veronea.com, ensuring your email subject title is “Urgent – Address Change”, and we will do our best to try and catch it. If we are unable to deliver your parcel due to an incorrect delivery address, an extra postage fee may apply to send it again. If this occurs, we will contact you to consider your options.