Terms of service

COMPANY INFORMATION

Name: QIQIN TRADING (SHENZHEN) CO., LTD.
QIQIN TRADING (SHENZHEN) CO., LTD. acts under the name of VERONEA
Unified Social Credit Code: 91440300MA5EM06U2B
Address: No. 1, Potoubei 2nd Area, Longgang, Shenzhen, Guangdong, China
E-mail: care@veronea.com

GENERAL

These terms governs your use of, and purchases from, the domains www.veronea.com and their subdomains (henceforth: the site) and will be valid for all your future transactions with QIQIN TRADING (SHENZHEN) CO., LTD. (henceforth: VERONEA; may be referred to as ‘us’) and visits to the site.

By clicking the button “Check out” you agree to be bound by these terms. Please make sure that you have read and understood these terms when using our site. VERONEA reserves the right to revise these terms and users are responsible for keeping themselves updated with such changes. You can download these terms here.

FORMATION OF CONTRACT AND ORDERING

All orders submitted by you are subject to acceptance by us. We may choose not to accept your order and reserve the right not to deliver for any reason without any liability to you. Examples of when we may not accept your order include, but are not limited to, incorrect stock level shown on site at the time of receiving the order, incorrect price displayed on the site or if we are unable to authorize your payment.

Once we have received your order you will receive an automatic e-mail confirming your order. Please note that the confirmation e-mail is only an acknowledgement that we have received your order and not a binding acceptance of your order. A binding contract is formed when we send you a shipping confirmation e-mail.

VERONEA does not guarantee that all items included on the site are in stock at the time of your order. In the event that an item is unavailable you will be contacted shortly by phone or e-mail. VERONEA cannot guarantee that the content on the page is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date and VERONEA may at any time amend the content of the site. VERONEA holds the right to change prices, correct incorrect prices on all orders as well as final sales and will give you the option of placing a new order with the correct price or canceling your order.

We reserve the right to limit the quantities of VERONEA products that we supply, and/or to refuse any order that is unusual or placed in bad faith. In addition, we reserve the right to refuse any order from a client with whom there is a dispute concerning the payment of a previous order. All attempts at fraud will be reported to the police and VERONEA reserves the right to cancel the purchase if any suspicion is raised.

RESALE POLICY

You may purchase products on the site for personal use only and not for resale. By placing an order on the site you certify that you are purchasing the product for your own personal use and not for resale and that you accept our terms. We reserve the right to refuse orders for any reason without explanation.

DISCLAIMER REGARDING PRODUCT INFORMATION

VERONEA has the right to adjust prices, involve additional cost and change product information, such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible but we reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the products. We cannot guarantee that colors on the website will be true to life. This depends partly on color settings of your computer and monitor.

PRICES

Prices on the site are in USD. For customers visiting the site from countries with other local currencies than the one offered, you will be billed in USD and the final price charged to your account or credit card will be calculated in accordance with the applicable exchange rate on the day your bank or credit card company processes the transaction. VERONEA has no control over these rates and do not take responsibility for any potential exchange rate differences or exchange fees levied by your bank.

Please note that additional duties may be payable to your local authorities on receipt of your delivery. You will be responsible for payment of any such import duties and taxes. VERONEA has no control over these charges and cannot predict their amount. For further information we suggest you contact your local customs office before placing your order. Taxes and duties incurred on refused packages are not covered by VERONEA.

VERONEA may vary the prices of products listed on the site at any time and without any notice but such changes will not apply to products in respect of which you have been sent a dispatch confirmation. If you have been charged the wrong amount in the web shop, VERONEA will give you the option to place a new order with the correct price or cancelling your order. VERONEA however reserves the right to cancel your order prior to dispatch should we find that the price is incorrect. In such case we will notify you by e-mail. We are under no obligation to provide goods to you at an incorrect lower price, even once we have sent a shipping confirmation to you, if the pricing error is obvious and unmistakable and could have been recognized by you as an error.

PROMOTIONS

Promotion codes are limited to one time per customer and cannot be combined with other offers, if not otherwise explicitly stated. Promotion codes and offers are only valid within the explicitly set time or as far as we have stock and not applicable to previously placed orders.

PAYMENT

When paying by card you will be asked for the card number, the name of the cardholder, its period of validity and the CVC code. We do not store any credit card information or such sensitive information solely necessary for payment and all information is encrypted using SSL encryption, which prevents unauthorized access to card details. In the event no payment has been received after submitting your order VERONEA may automatically cancel your order. You confirm that the credit/debit card, bank information or other personal information that is being used is yours or that you have been specifically authorized by the owner of such credit/debit card, bank or personal information.

DELIVERY

VERONEA ships worldwide. When your order leaves our warehouse you will receive a tracking number via e-mail which you can use to track your order. At any time, you can check the status of your package using the link in the shipping notification. Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with both delivery and the return delivery, including any taxes and duties.

VERONEA insures each purchase during time in transit until it is delivered to you. Orders require a signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfillment by VERONEA. We are unable to deliver to post office boxes.

Goods will be dispatched on regular working days, monday to friday. We aim to dispatch all orders within 24 hours. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization, stock availability, customs clearance processes, faulty delivery information or any other unforeseen activities. Please note that the following delivery charges do not include import costs (such as taxes or import duties) that may be due when packages reach the country of destination.

We occasionally offer free deliveries on all orders, which will be clearly stated on our website. Please note that campaign for free deliveries will be activated on your order in the checkout.

RETURN POLICY

In addition to the right of withdrawal, VERONEA has a 30 days return period. Any returns must be shipped/postmarked within 30 days of reception. VERONEA shall as soon as possible, if under the jurisdiction of our return policy, refund you what you have paid for the returned item. Upon reception of the returned item, we control the goods prior to processing the refund. Refunds are authorized by VERONEA and processed by the payment provider of use. Refunds are made to the original payment method and take 5-10 business days to show up on your account, from the time they have been authorized by VERONEA.

We suggest you use a courier that offers tracking of the parcel as VERONEA doesn’t offer any insurance of returns.

When returning a product you are obliged to keep the product in the same condition as when delivered. You must not have used the product/service, however you have the right to investigate the condition the product was in when delivered. All original packaging, price labels, etc. shall be returned with the product without having been tampered with. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.

EXCHANGES

Exchange is unavailable. Please return the item for a refund and place a separate order for the new product.

DEFECTIVE PRODUCTS

If the product is damaged or does not correspond with how the product was presented on the site you have the right to enter a claim. Please contact care@veronea.com as soon as you discover the fault. We will first try to see if it is possible to repair or remedy the fault. If this is not possible then we will replace the product. If we are unable to replace the product or remedy the fault then we will refund the money. If you can send a photograph of the damage/error this will speed up the process. When we have received the product and approved the claim you will be informed and we will refund you for the product and the original shipping cost.

EXCHANGE AND REFUND CHARGES

The customer is obliged to pay for and arrange the return shipping of the item(s). Please note that any potential customs duties and sales taxes are non-refundable through VERONEA.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights, such as trademarks and copyright, on the site and in the material published on it are owned by or licensed to VERONEA and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of VERONEA. You may not modify the material in anyway, without the prior written permission of the copyright owner. For press inquiries, please email care@veronea.com.

USER CONTENT

The VERONEA website may include user generated content, e.g. from social media applications. VERONEA does not claim any ownership rights of such content (images, photos, videos, etc.) and take no legal responsibility for it. In case you suspect a violation of copyright, or any other right, or otherwise are offended by such content, please contact our customer service.

PRIVACY

VERONEA collects, processes and controls personal information such as, but not limited to, name, address, phone number, email and IP-address, according to our Privacy Policy. The collection, processing and controlling of personal information is done in order to provide you with correct information, deliver your order and fulfill the agreement you enter with VERONEA upon ordering, to provide the best possible service and user experience and to comply with the legal obligations VERONEA faces as a registered company.

VERONEA also uses cookies, pixel tracking and site analytics tools on the site to understand user behavior and preferences on the site and continuously improve our products, service and user experience. The use of cookies, pixel tracking or site analytics is done according to the Privacy Policy. You may at any time reject or delete these cookies and opt out from being tracked by pixels or site analytics.

By visiting the site, being close to ordering or ordering products or services from VERONEA or contacting VERONEA you agree to the Privacy Policy. At any time, you may refer to our Privacy Policy to review how and why any personal information is collected, stored and processed and for instructions on how to revoke any given consent as well as request the deletion, correction or transfer of personal information.

By completing an order from VERONEA.com you agree to receive promotional information or newsletters from VERONEA containing information about new products, campaigns, offers and events related to your order. You may at any time withdraw this consent and unsubscribe from the newsletter by clicking “unsubscribe” in the footer of any such newsletter.

TERMINATION

VERONEA reserves the right to terminate your account and/or use of the site at its sole discretion. For example if VERONEA suspects that you have in some way breached the Terms of Service. Such termination can be made without prior notice.

LIABILITY

VERONEA responsibility for errors in connection to delivery is limited to existing conditions of sale. VERONEA bears no direct or indirect responsibility for example, but not limited to incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.

Part of the services mediated through the site are maintained by outside organizations. Where VERONEA acts as an agent for such services, we cannot be held responsible for any errors resulting from their activities. VERONEA cannot be held responsible for any damage caused from using, or not being able to use, the site. VERONEA cannot guarantee a problem-free, uninterrupted, and secure access to the site. The site may contain links to other website beyond our reach. We cannot be held liable for content or privacy policies of such sites.

FORCE MAJEURE

We have the right to assert force majeure in the event of war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we would attempt to notify you. Under such circumstances, VERONEA will attempt to resolve all issues in a timely manner.

GOVERNING LAW

These Terms and Service are compiled in accordance with Chinese law. To the extent permitted by law, Chinese courts will have exclusive jurisdiction over any dispute under this agreement. The laws of your country may differ from China and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our site.

GOOGLE MAPS PRIVACY NOTICE

The website VERONEA.com includes Google Maps features and content. Use of Google Maps features and content is subject to the Google Maps/Google Earth Additional Terms of Service and Google Privacy Policy.

LAST UPDATE

These Terms of Service were last updated on 2026-06-23.